Discounts, VIPs & resellers.
Manufacturer Contacts.
Warranty & Returns Policy
In a nutshell: We will gladly refund or exchange
any product that arrives faulty, doesn't perform as advertised
or doesn't match the description given at the time of purchase
within 30 days of the date of sale. Beyond 30 days is repair or
replacement under the terms of the manufacturer's warranty. We
generally will not approve a refund on a product that is not faulty
but has been opened and/or has signs of being used. However, if
you have a special case that falls outside these guidelines please
let us know and we'll see what we can do.
Don't send anything back without contacting us first.
Goods will not be accepted back without prior authorisation and
an OzCableguy.com Return Authorisation number clearly displayed
on the outside of the packaging. To obtain our Return Authorisation
No please complete the form here after
contacting us and/or the manufacturer to confirm the fault.
Shipping Costs and liability: We operate on
the basis of "sender pays". ie You pay to send the faulty
item in and we pay to send the repaired or replaced item back
to you. (It's the same principle as buying from a bricks and mortar
shop. You still need to get it back to the shop somehow.)
We recommend the use of a courier or postal service where proof
of delivery can be obtained. Ownership of goods sent in either
direction only passes to the intended recipient where a proof
of delivery can be produced.
Advanced Replacement: Unfortunately we can't offer advanced
replacement. All products must be received and inspected prior
to a replacement being sent out. Some manufacturers do offer advanced
replacement on their business class products but this is by arrangement
directly with them. Please contact the manufacturer to find out
if this is an option with your product should you require it.
Non-Warranty Damage: Damage caused by surge, water, heat
or misuse is not covered under manufacturer warranty and will
in many cases either be rejected or attract a fee for repair or
replacement. Products with visible marks or suspected non-warranty
damage will need to be assessed & repaired or replaced by
the manufacturer and cannot be replaced from our stock. If you
have a product that might fall into this category please let us
know and we'll arrange for you to send it directly back to the
manufacturer to avoid any unnecessary delays.
Liability: OzCableguy.com is not liable for any damages
or interruptions to services caused by any product, or failure
of any product to perform, including but not limited to any lost
profits, lost savings, loss of use, loss of data, or any other
special, incidental, indirect, or consequential damage of any
kind, whether or not advised of the possibility of such damage,
and regardless of the theory of liability pursuant to which such
damages may be sought.
Return Procedures
Please first read our Returns Policy
Most importantly, please contact us
and/or the manufacturer (details above)
for fault diagnosis before sending anything anywhere.
D-Link, Draytek, Eaton/Powerware, Engenius, McAfee/Snapgear,
Netcomm, Netgear, Open and SMC all handle warranty directly so
there's no need to contact us for these unless you're chasing
a refund. However, we still like to be kept in the loop so please
drop us a side email to let us know what's happening and/or if
you experience any difficulties. For all others, or if directed
by these manufacturers back to us, please click
here to complete our return form.
Cisco, D-Link, Linksys, Netcomm and Netgear all must have
a Case ID or RMA No from the manufacturer (obtained by calling
their technical support number) before they can be returned.
For all others please contact us for
instructions. In these cases we either handle warranty directly
or we'll organise everything for you with the respective warranty
agent and let you know where to send it.
Privacy Policy
1. All personal details submitted to OzCableguy.com, including,
names, addresses, phone numbers, email addresses and credit card
numbers shall be held in the strictest confidence and will not
be passed on or held in a manner accessible by third parties.
2. All transaction details submitted to OzCableguy.com
via the shopping basket are protected by SSL encryption.
3. Browser cookies reside on some pages and detect impersonal
information for our own research purposes in order to optimise
our product range and site layout.
4. We take Credit Card fraud very seriously. Tracking
& monitoring systems are in place on all transactions and
all fraud attempts will be reported to Police.
